A SNAPSHOT OF MY WORK

Revolutionizing Efficiency: RPA for the World’s Largest Private Equity Firm

Implemented cutting-edge Robotic Process Automation (RPA) to transform the operational efficiency of the world’s largest private equity firm. The automation streamlined complex financial processes, freeing up resources for strategic growth.

• 75% reduction in manual tasks

• 99.9% accuracy in automated operations

• 60% increase in productivity

• Change Management Metric: 90% stakeholder satisfaction post-implementation

Compliance Transformed: AI-Driven Data Processing for Financial Services

Deployed intelligent data processing and machine learning to enhance compliance in financial services, delivering real-time regulatory metrics with unprecedented accuracy. The initiative fortified the business’s regulatory framework.

• 30% improvement in reporting accuracy

• 20% reduction in compliance costs

• Real-time compliance monitoring

• Change Management Metric: 85% adoption rate within 6 months

$2 Billion Cloud Native Leap: Transforming a Data & Analytics Giant

Led a transformative AUD 2 billion cloud-native migration for a leading data and analytics company, ensuring scalability, innovation, and future-readiness. The project fortified their competitive edge in the industry.

• 99.99% system uptime

• 60% faster data access

• 50% reduction in operational costs

• Change Management Metric: 92% employee engagement during the transition

Building Change Champions: Establishing a Practice Across AU & NZ

Established a robust change management practice across Australia and New Zealand, empowering local teams to drive transformation. The practice ensured consistency and success in large-scale initiatives.

• 95% increase in change readiness

• 80% reduction in resistance

• 100% milestone achievement

• Change Management Metric: 100% active participation in change training programs

CRM Revolution: Seamless SAP Migration Across AU & NZ

Orchestrated a complex SAP migration for a CRM system, impacting thousands of customers across Australia and New Zealand. The migration was seamless, enhancing CRM capabilities and customer experience.

• 98% customer satisfaction post-migration

• 100% data accuracy

• 20% increase in CRM efficiency

• Change Management Metric: 95% user adoption within 3 months

Next-Level Efficiency: ServiceNow Migration Success

Drove the migration to ServiceNow, significantly improving operational efficiency and service delivery. The migration was a key part of the organization’s digital transformation strategy.

• 40% faster issue resolution

• 30% increase in service efficiency

• 20% cost savings in operations

• Change Management Metric: 90% employee satisfaction with new system

Mission Critical: Secure Data Centre Migration

Led a high-stakes data centre migration, ensuring enhanced security and system performance. The project was completed with zero data loss and fortified the organization’s digital infrastructure.

• 98% customer satisfaction post-migration

• 100% data security

• 0% data loss

• 25% performance improvement

• Change Management Metric: 85% satisfaction among IT staff post-migration

Education Elevated: Transforming Student Management Systems

Managed a complex migration of a student management system for a higher education institution, improving data integrity and operational efficiency. The new system enhanced the student and faculty experience.

• 100% data integrity maintained

• 85% reduction in administrative workload

• 95% student satisfaction

• Change Management Metric: 88% faculty adoption within the first semester

Financial Systems Overhaul: A Smooth Migration Journey

Led a critical financial system migration, ensuring a seamless transition with enhanced accuracy and efficiency. The migration strengthened financial operations and reporting capabilities.

• 99.8% data accuracy

• 15% faster financial reporting

• 100% system adoption

• Change Management Metric: 90% reduction in system-related queries post-migration

Zero Downtime, Maximum Impact: Strategic Office Relocation

Executed a meticulously planned office relocation with zero operational downtime. The move enhanced workplace functionality and employee satisfaction, demonstrating the power of strategic change management.

• 0% downtime during relocation

• 100% budget adherence

• 100% positive feedback on new office environment

• Change Management Metric: 100% employee engagement in relocation planning